Support
How can we help?
Contact
E-mail us and we will get back to you. Include your iPhone model, the iOS version and the app version shown in Settings.
support@withmemo.appFrequently asked questions
Which iPhones support On-device AI?
iPhones with Apple Intelligence: iPhone 15 Pro and later, and every iPhone 16 and 17, with Apple Intelligence turned on in Settings. Languages follow Apple's supported list. In other languages Memo offers Cloud AI.
Does my audio leave my phone?
Not with On-device AI. With Cloud AI the recording is uploaded to Memo's servers and processed by AI providers to produce the transcript and summary, and the app asks before every upload. The Privacy Policy names every provider.
What are the free limits?
Cloud AI recordings up to 30 minutes and a daily allowance. Memo Pro lifts them. On-device AI has no upload limits.
How do I cancel Memo Pro?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, then Memo, and choose Cancel. Or use the App Store subscriptions link below.
How do I export a memo?
Open the memo menu and choose copy, share, print, save as PDF, or download the audio file.
How do I delete my data?
Delete a memo in the app, or go to Settings and choose Delete account to remove your account, its memos and its audio files. On-device memos are deleted with the memo or with the app.
Why does a memo say "No speech was detected"?
The recording was silent or too quiet. Record again closer to the microphone and check that nothing is covering it.
Can I record calls?
Yes. Use iPhone's built-in call recording during the call (More, then Call Recording), then share the recording from the Notes app to Memo for the transcript and summary. iPhone announces the recording to everyone on the call; you are responsible for consent where the law requires it.
Delete your account and data
- Open Memo and go to Settings.
- Tap Delete account.
- Confirm. Your account, your cloud memos and their audio files are removed.
Memos processed with On-device AI live only on your iPhone. Delete them in the app, or delete the app. If you can no longer sign in, e-mail support@withmemo.app from the address linked to your account and we will delete it for you.
Cancel Memo Pro
Memo Pro is billed by Apple. Cancel at least 24 hours before the end of the current period to avoid the next charge. Open App Store subscriptions, choose Memo, then Cancel. Restore Purchases in the app brings an active subscription back on a new device.